Contact us
Something gone wrong, or just want to talk to a person? Here's how to reach us.
Before you message us
If it's about a specific order, having these to hand gets it resolved much faster:
- The order reference from My Orders
- The vendor's store name
- A screenshot, if something looked wrong on screen
Issues with a vendor
Always try the vendor first — most problems are a quick misunderstanding about handover time or location. Every storefront has a WhatsApp button when the vendor has added a number. If you've tried and it isn't resolving, come to us and we'll mediate.
Reporting a listing
If a listing looks misleading, unsafe, or isn't the seller's to sell, tell us with a link to the product and we'll look into it.